PRIVACY POLICY

INTRODUCTION

This Privacy Policy describes how Calclair Stack Private Limited and its affiliates (collectively “Calclair Stack Private Limited,” “we,” “our,” or “us”) collect, use, share, protect, or otherwise process your personal data through our website https://calcshop.in/ (hereinafter referred to as the “Platform”).

Please note:

  • You may be able to browse certain sections of the Platform without registering with us.

  • We do not offer any product or service under this Platform outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by this Privacy Policy, the Terms of Use, and any applicable product/service terms. You further agree to be governed by the laws of India, including those related to data protection and privacy.

If you do not agree with this Privacy Policy, please do not use or access our Platform.

1. COLLECTION OF INFORMATION

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship.

The information we collect includes, but is not limited to:

  • Personal Data: Name, date of birth, address, telephone/mobile number, email ID, and proof of identity or address (if required).

  • Sensitive Data (with your consent): Bank account details, credit/debit card details, UPI information, or biometric data such as facial or physiological identifiers (for features that require such data).

  • Behavioral Data: Your preferences, usage patterns, and other information you choose to provide on our Platform.

We may also collect and analyze your information on an aggregated basis to improve services and personalize your experience.

When data is collected by third-party business partners directly, their respective privacy policies apply. We are not responsible for third-party practices, and you are advised to review their policies before disclosing any personal information.

Important: If you receive any communication claiming to be from Calclair Stack Private Limited seeking sensitive information (e.g., debit/credit card PIN, net banking password, OTPs), do not share such information. Report such activity immediately to the appropriate law enforcement authority.

2. USAGE OF INFORMATION

Your personal data may be used to:

  • Provide and manage the services you request.

  • Assist sellers and business partners in processing and fulfilling orders.

  • Enhance and personalize your user experience.

  • Resolve disputes, process payments, and troubleshoot technical issues.

  • Inform you about promotions, offers, or service updates.

  • Detect and prevent fraud, illegal activity, or violations of policy.

  • Conduct analytics, research, and marketing surveys.

  • Enforce our Terms & Conditions.

Please note: If permission is not granted for specific data usage, your access to some services may be limited.

3. SHARING OF INFORMATION

We may share your personal data as follows:

a. Internal Sharing

With our affiliates, group companies, and associated entities to provide you with integrated services and product access. These entities may market their products to you unless you opt-out.

b. Third Parties

We may share your data with sellers, logistics partners, payment gateways, customer support partners, or other service providers as necessary to provide services, comply with legal obligations, or prevent fraud.

c. Government or Legal Authorities

We may disclose your data to law enforcement, government agencies, or courts when required by law or in good faith belief that disclosure is necessary to:

  • Comply with legal obligations or court orders.

  • Protect our rights or enforce policies.

  • Respond to claims of third-party rights violations.

  • Safeguard user safety and public interest.

4. SECURITY PRECAUTIONS

We adopt reasonable security measures and industry best practices to protect your personal data from unauthorized access, loss, misuse, or alteration.

All account-related information is transmitted securely via encrypted channels and stored on secure servers.

However, please note that transmission of information over the internet is not completely secure. By using the Platform, you acknowledge the inherent risks associated with online data exchange.

Users are responsible for maintaining the confidentiality of their account credentials and passwords.

5. DATA DELETION AND RETENTION

You may delete your account anytime by visiting your profile/settings or by contacting us using the details below.

Deletion requests may be delayed or denied if:

  • There are ongoing orders, disputes, or legal obligations.

  • Grievances or refund processes are pending.

After account deletion, all personal data linked to your account will be permanently deleted, and access will be revoked.

We retain your personal data only for as long as necessary to fulfill business purposes or comply with legal requirements.

Retention Guidelines:

  • Active Accounts: Data is retained for the duration of your account activity.

  • Inactive Accounts: Retained for up to 1 year from the last login or interaction, unless a longer period is legally required.

  • Legal/Tax Records: Certain records (e.g., invoices, transaction logs) are stored longer to comply with financial and statutory regulations.

After these retention periods, your data is securely deleted or anonymized for analytics, fraud prevention, and research.

6. YOUR RIGHTS

You have the right to:

  • Access: Review the personal data we hold about you.

  • Rectify: Correct any inaccurate or outdated information.

  • Withdraw Consent: By writing to our Grievance Officer (see below).

Please note that withdrawal of consent is not retrospective and may impact your ability to use certain services.

7. CONSENT

By using the Platform or providing your information, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy.

If you provide personal data related to others, you confirm that you have authorization to do so.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to comply with new laws, business practices, or service enhancements. Updates will be posted on this page. In case of significant changes, you may be notified through appropriate communication channels.

9. GRIEVANCE OFFICER

For any queries, concerns, or complaints regarding this Privacy Policy or data handling, please contact:

Name of the Office: Calclair Stack Private Limited
Designation: Kuldeep Kumar (DIN)

Company Address:
Building No./Flat No.: H. No.D/55
Road/Street: Keshav Dev Shiv Nagar Colony, GDN Krishna Nagar
City/Town/Village: Mathura
District: Mathura
State: Uttar Pradesh
PIN Code: 281004

📞 Phone: +91 8264940726
✉️ Email: Calcla8264940726@gmail.com / info@calcshop.in
🕘 Working Hours: Monday – Friday (9:00 AM – 6:00 PM)