Return & Refund Policy – CALCLAIR STACK PRIVATE LIMITED

  • This Return & Refund Policy applies to all purchases made through https://calcshop.in/ (“Website”).
  • The Website is owned and operated by CALCLAIR STACK PRIVATE LIMITED (“Company”, “we”, “our”, “us”).

1. Return, Exchange & Replacement Policy

We maintain a strict policy for all products sold through the Website:

  • No Return
  • No Exchange
  • No Replacement
  • Once an order has been successfully placed and delivered, it shall not be eligible for return, exchange, or replacement under any circumstances.
  • Customers are advised to carefully review the following details before placing an order:
    • Product description
    • Product specifications
    • Pricing
    • Quantity
    • Size or variant, where applicable
    • Shipping details
    • Other relevant product information

2. Refund Policy

Refunds shall be provided only in the following circumstance:

Duplicate Transaction

  • A refund may be provided if a customer is charged more than once for the same order.
  • A duplicate transaction may occur due to:
    • Technical issues
    • Payment gateway errors
    • Banking errors
    • Accidental duplicate payments
  • The duplicate transaction shall be verified by our team.
  • Upon successful verification, only the excess amount shall be refunded.
  • The refund shall be credited to the original payment method used for the transaction.
  • Refund processing and credit timelines may take approximately 7–10 business days.
  • The actual credit timeline may depend on the customer’s bank, payment gateway, or payment service provider.
  • No refund shall be provided for any reason other than a successfully verified duplicate transaction.

3. Non-Refundable Cases

Refunds shall not be provided in the following cases:

  • Change of mind after placing or receiving an order.
  • Incorrect product selection by the customer.
  • Incorrect size, colour, quantity, or variant selected by the customer.
  • Personal preference or expectation-related issues.
  • Delivery delays caused by courier or logistics partners.
  • Refusal by the customer to accept delivery.
  • Failure to provide a correct or complete delivery address.
  • Failure to respond to delivery calls or communication.
  • Any request that does not relate to a verified duplicate transaction.

4. Refund Request Procedure

For a duplicate transaction refund request, the customer must provide:

  • Order ID
  • Transaction ID
  • Payment proof
  • Screenshot or bank statement showing both transactions
  • Customer name
  • Registered mobile number
  • Registered email address
  • Other information reasonably required for verification

Refund requests may be submitted through:

The refund request shall be processed only after successful verification of the duplicate payment.

5. Contact Information